Frequently Asked Questions


1. Where can I find all rules and regulations for my participation in the event?

All specific rules and the guidelines on the collection of fees are available in the Exhibitor Electronic Manual. You will receive your login and password to access the site after sending the formal contract.

2. From that date will the specific standards be available in the Exhibitor Manual?

The event rules are available in the Exhibitor Electronic Manual always 90 days before the assembly date.

3. What are the dates/times of assembly and disassembly?

Coming soon!

5. Can trucks enter the Pavilion during the entire assembly period?

Access shall be made by the Services Gate (Rua Miguel Estéfano, near #3000, in front of the main gate of Botanic Garden). You cannot unload inside the Pavilion.

6. What are the documents required so that the assembler can access the Pavilion to start assembling my stand?

To enter the Pavilion, the Assembler / Exhibitor shall deliver the original copies of the following documents:

  • Disclaimer (stamped and signed) by both the exhibitor as the Assembler;
  • ART or RRT for the stand with collect payment (the date to be contained in the ART / RRT goes from the first day of assembly to the last day of the event disassembly);
  • Project Copy;
  • Deposit check for those not affiliated with SINDIPROM, or membership receipt to SINDIPROM affiliates.

7. What is the minimum age at the Pavilion during assembly and disassembly?

In periods of assembly and disassembly it is not allowed the entrance of anyone under 18 years old.

9. What documents should I present at the event's entrance?

To access the event, you shall make your accreditation and for your service providers by Exhibitor’s Portal and you will be asked to present your ID for access to Pavilion.

10. How to proceed to issue the consigned invoice for exhibition?

The invoice for shipping goods to be exhibited must be issued to the exhibitor with its own CNPJ and State Registration.

Only the address provided in the invoice should be the Pavilion where the event will take place.

11- Is there a specific time for refueling and maintenance during the event?

Yes. Stand maintenance is authorized only up to an hour before the event’s opening hours.

12. During the event assembly and disassembly is mandatory the use of PPE – Personal Protective Equipment?

Yes, the use of PPE is required for all those who access the Pavilion during the assembly and disassembly.

13. Can I come in shorts and/or slippers?

The entrance wearing bermuda, skirt, shorts and open footwear during the periods of assembly, decoration and disassembly of the event is not allowed.

14. How do I access the Exhibitor Portal?

Coming soon!

15. I bought a stand with basic assembly. What is the official assembler of the event?

Coming soon!

16. How do I register the assembler?

Coming Soon!

17. Should I forward the project for my stand for analysis?

Yes, the project should be forwarded by e-mail to the technical inspector (projetos@fieramilano.com.br) 45 days before beginning the assembly for proper analysis of heights and setbacks.

18. I want to hire extra services. How should I proceed?

Exhibitor: There are several additional services available for hire through the Exhibitor Electronic Manual 9coming soon).  The request will only be accepted up to 5 business days before the start of assembly.

Assembler: In case of power surplus, hydraulic point and compressed air point, the assembler must inform the Exhibitor so that the request is made by the person in charge in the Exhibitor Electronic Manual.

19. What should I do if I lost the time to hire extra services?

After the deadline, requests must be made by e-mail: caex@fieramilano.com.br.

20. What is the share of free credentials?

Exhibitor: The amount of free credentials varies according to the length of your stand. This information is available in the Exhibitor Electronic Manual 9coming soon). Request Exhibitor Credential. After adding the credentials in the system, the Exhibitor himself properly identified, or a carrier identified and authorized by letter, should withdraw the credentials in CAEX from the 1st assembly day.

Service Provider / Assembler: The Assembler credentials are not free and all must be requested and paid through the Provider Electronic Manual. Assembler affiliated to SINDIPROM are exempt from paying, as long as they request credentials through the Electronic Manual and at the time of withdrawal, provide a copy of the stamp certifications in CAEX – Exhibitor Attendance Center.

General Note: After the site is expired, all requests for inclusion or amendment shall be made by e-mail: caex@fieramilano.com.br.

21. How do I fill the Disclosure Data?

Access the Exhibitor Electronic Manual (coming soon).

WARNING: This form has a reduced filling time because of the time demand for layout and printing of the Event Official Catalogue. The deadline for completion is indicated in the Exhibitor Electronic Manual in front of numbering each form.

22. What is the procedure when you lose or forget the credential?

The applicant must attend to CAEX. The 2nd copy will cost R$ 25.00 per credential.

23. What is the procedure to hire telephone or internet line?

The Exhibitor should contact the Pavilion operator (São Paulo Expo) where the event will take place:

HIPERNET TELECOM
Phone: (11) 3077-5000
E-mail: feiras@hipernet.net

24. Is there Security at the event or I should hire the service for my stand?

The event security is responsible for common areas and access controls. So it is not the responsibility of the official security company of the fair to look after the products exhibited at stands.

The security for the stand can be hired directly by the Exhibitor Electronic Manual with our official security company, or another company at the free choice of Exhibitor, being aware that, for hiring another company other than the Event’s official, requires buying a security credential that will be delivered at CAEX upon presentation of the following professional documentation indicated:

  • Recommendation letter for the security company
  • Letter of the Exhibitor indication, if not done through the Electronic Manual
  • Simple copy of RG and CPF
  • Certificate of criminal record
  • Simple copy of the certificate of security course completion with the current validity period
  • Copy of recycling course, if applicable.

25. Will any bell service be available in the Pavilions?

The Cipa Fiera Milano Group does not provide that type of service.